Shipping policy

Shipping Locations

We currently ship orders within Australia.
If you require delivery outside Australia, please contact us prior to placing your order.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is received.

Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

If there is an unexpected delay in processing your order, we will contact you directly.

Shipping Timeframes

Estimated delivery times after dispatch are as follows:

  • Standard Shipping: 2–7 business days
  • Regional & Remote Areas: 5–10 business days

Delivery times are estimates only and may vary due to factors outside our control, including weather conditions, carrier delays, or peak periods.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order size and weight
  • Delivery location
  • Selected shipping method

All shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

Delivery Issues

Please ensure all delivery details are entered correctly at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.

If your order is delayed, damaged, or lost in transit, please contact us as soon as possible so we can assist with a resolution.

Authority to Leave

Some deliveries may be sent with Authority to Leave unless otherwise specified. If you require signature on delivery, please contact us before placing your order.

Delays & Force Majeure

We are not liable for delays caused by events beyond our reasonable control, including but not limited to carrier disruptions, extreme weather events, industrial action, or supply chain interruptions.

Contact Us

If you have any questions about shipping or delivery, please contact us at:
sales@supplysolutionsgroup.com.au or 02 6543 0033
Supply Solutions Group Pty Ltd